Service Desk – support around the clock
It is important for us that our customers can reach us whenever they need to. Our Service Desk is an important part of 24 Solutions, and crucial when it comes to providing our customers with the best service possible. If you have any questions or concerns, you will receive quick responses from technically skilled personnel. Our Service Desk is available 24/7/365 to ensure that your organisation can run smoothly.
Case management system to track and document
At 24 Solutions our Service Desk is the primary point of contact for our clients, working to quickly and efficiently address any questions or concerns that may come up with the help of ITIL processes to ensure that your IT system environment is always at its best. We have a sophisticated case management system that allows us to track and document incidents, and can then remedy them in an efficient and organized fashion. A system that is also available to our clients to track active cases.
On-call support around the clock
Customer service is a priority for 24 Solutions, and our Service Desk ensures that any issues a client may experience are quickly addressed. Our support is on-call day and night, and will always have staff available to help address any concerns that may arise.
Do you want to know more about Service Desk?
Or do you want information about something else? Contact us below and we will contact you shortly!