Customer Services

Want quick, professional service 24/7/365?

Exceeding customer expectations is a top priority at 24 Solutions. As a customer, you can feel confident that our services meet your needs, and that our team can solve problems if they occur. A company is only as strong as its customer service. Our speedy and professional customer service is therefore a key benefit you get when choosing 24 Solutions.

24/7/365 customer service

As a customer at 24 Solutions, you have access to a customer service with high availability and quick response times. Our support team is available 24/7, to ensure that you get the help that you need. Day and night, we are only one call away, no matter the problem. We also utilize ITIL Processes to ensure an ideal IT Service Management system.

Dedicated Service Managers

We want our clients to feel valued and appreciated. An important part of this work is to have continuous communication with our customers. At 24 Solutions we have dedicated Service Managers. As a customer, this means that you have a contact person who knows the specific needs of your organisation.

Proactive and always on-call

Our approach to customer service is to be highly proactive. We aim to be able to detect potential issues before you do, and to have the answers to all of your questions – before you even ask them. Our technical team works around the clock to keep our infrastructure, operations, and security services updated, patched, and always at peak performance. We provide high quality services so that issues rarely arise, but we are on-call and ready if any concerns would come up.

Do you want to know more about Customer Services?

Or do you want information about something else? Contact us below and we will contact you shortly!

  • 24 Solutions AB
  • Smedjegatan 2C
  • SE-13154 Nacka, Sweden
  • +46 (0)8 535 24 100