Privacy Policy

Processing of personal data

24 Solutions is committed to protecting your privacy. This policy is for those who visit our website, are registered at 24 Solutions as a contact person, or have been in contact with one of our salesmen. The Privacy Policy explains how 24 Solutions collects and uses your personal data. It also describes your rights towards us and how you can exercise them. You can always contact us if you have any questions regarding privacy and data protection by sending an email to us at If you want to learn more about how 24 Solutions uses cookies you can find our cookies policy here.

What is personal data?

Personal data is any information which directly or indirectly can be linked to your person. It may be obvious details such as your name or your social security number, but also details such as email address or phone number. Even pictures are a form of personal data, if you are clearly distinguishable in the picture.

What does processing of personal data mean?

Processing means everything that we at 24 Solutions do with your personal data. For example, when we collect, sort, or store personal data.

How do we collect your personal data?

At 24 Solutions, your personal data may be collected and registered when you for example, call us, e-mail us, order information material, leave a comment or question on our web chat, fill out a contact form, or when your company is one of our customers and our companies exchange contact information. If you contact us via a contact form or email we may send relevant marketing information to you. Please don’t send us sensitive personal data to us for example via e-mail and social media. Examples of sensitive personal data include, but are not limited to: ethnic origin, religious and political views, health status, personal identification number or union affiliations.

Who is responsible for the personal data?

24 Solutions is a data controller for the processing of your personal data as we determine the means and purposes of the processing. We also use data processors, external suppliers, who help us with the processing. You can read more about this under the heading “Who can see your personal data?”.

Why do we process your personal data?

For 24 Solutions to be able to offer its services and to fulfill its commitments, we need to manage information about you. Throughout the processing of personal data, we safeguard your privacy. Below, we describe the purposes of processing your personal data, the legal grounds justifying the processing according to current data protection laws and regulations and how long we store personal data. 24 Solutions does not use personal data for profiling or automated decision-making. Automated decision-making means that we will use your personal data to make a decision without any human influence on the decision.

personal data processing activities


How long do we keep your personal data?

We will only keep the personal data if there is a purpose to retain the information. We are also required to retain personal information for a certain time according to requirements from various statutes such as Swedish accounting legislation.

Who can see your personal data?

Your personal data is only available to people who need them to perform their duties. We may also communicate information about you to our suppliers who help us with IT operations and support. 24 Solutions may also disclose necessary information to the police, the tax authorities or other public authorities if we are required to do so by law.

Where do we process your personal data?

24 Solutions always strives to process your personal data within the EU/European Economic Area (EEA). However, in certain situations, the data can be transferred to, and processed in, countries outside of the EEA, since some of our suppliers or subcontractors are international organizations. 24 Solutions will take all reasonable legal, technical and organizational measures to ensure that your personal data is processed safely and with an adequate level of protection, both within and outside the EEA. If you want to know if or where your personal data is transferred outside the EEA, you can contact our Compliance Manager at

Your rights under the data protection regulation

You have certain rights as an individual which 24 Solutions is required to adhere to under certain circumstances. According to the General Data Protection Regulation (GDPR), you can claim the rights which are described below. To do this, contact To claim your rights, you must be able to identify yourself by answering some questions from our staff.

The right of access

According to the General Data Protection Regulation, you always have the right to receive information about your personal data which 24 Solutions is processing. If you send a request to 24 Solutions will send a transcript to you, containing the personal data that we process and a text that describes how we process it. It will normally take a maximum of one month to receive such a transcript.

The right to rectification and restriction

If you believe that any personal data about you is inaccurate or misleading, you can request it to be corrected or used in a more limited way in some cases. If this applies to you, please contact and explain what information you believe to be inaccurate and why.

The right to erasure (“right to be forgotten”)

You have the right to request deletion of your personal data stored by 24 Solutions if at least one of the following conditions is met:

  • the data is no longer needed for the purpose for which it was collected
  • the processing is based on consent and you withdraw your consent
  • the processing concerns direct marketing, and you object to the processing
  • you object to personal data processing justified by the legal basis – legitimate interest, and there is no legitimate interest that outweighs your interest
  • personal data has been processed illegally
  • deletion is required to comply with a legal obligation

You do not have the right to have your personal data deleted in case 24 Solutions:

Need to process the personal data for the performance of a task in the context of a contractual relationship with you, for archiving purposes, to exercise the right to freedom of expression and information, for compliance with a legal obligation or to defend legal claims.

The right to data portability

You sometimes have a right to have a copy of your personal data in a common, structured and machine-readable format, and in addition, to have your personal data transferred to another organization (if technically possible). This right is only applicable if the processing is based on consent or contractual obligation and is performed by automated means (e.g. with computers). Please contact our Compliance Manager if you would like to learn more

The right to object

You have the right to object to 24 Solutions’ processing of your personal data. You may at any time object to direct marketing and 24 Solutions will then cease with the marketing. You also have a right to submit complaints to your local data protection supervisory authority.


Contact information

24 Solutions

Organization number: 556608-2268

+46 8 535 24 100

Hammarby Kaj 18, 3tr., 120 30 Stockholm

If you want to get in contact with 24 Solutions with regards to our processing of your personal data, please send an e-mail to


Do you want to know more about Privacy Policy?

Or do you want information about something else? Contact us below and we will contact you shortly!

  • 24 Solutions AB
  • Hammarby Kaj 18, 3tr.
  • 120 30 Stockholm, Sweden
  • +46 (0)8 535 24 100